Product
All your grooming operations in one platform.
From customer check-in to payment processing, Packyard replaces the pile of tools you're juggling today with one system built specifically for modern pet grooming businesses.
What Packyard handles for you
One platform that covers the full workflow of a grooming business.
Customers & pets
Smart family accounts, detailed pet profiles, vaccination tracking, photo history, and unified search so you always know who and what you're working with.
Appointments & services
Visual Kanban schedule, flexible booking, staff time blocking, and a structured service catalog so your day runs on rails instead of sticky notes.
Payments with Square
Direct Square integration, Square Terminal support, orders from appointments, discounts, tax, and cards on file-no double entry, no reconciliation games.
Agreements & compliance
Digital waivers, e-sign workflows, signature tracking, and audit-ready records so you stay covered without paper clutter.
Messaging & reminders
Two-way SMS, branded email templates, and automated reminders for bookings, changes, pickups, and engagement-centralized in one inbox.
Staff & intelligence
Role-based access, staff availability, groomer assignment, appointment analytics, payment reporting, and customer insights for real decisions.
Customer and pet management
Every family, every pet, every visit-organized and searchable.
Know every pet and family
before they walk through the door
Discover how top groomers track pet behavior notes that actually get referenced during appointments and checkout.
Smart customer profiles
Track multiple contact people per family, phone numbers, emails, and full booking history. See preferences and past spend at a glance so you can treat regulars like regulars.
Deep pet records
Capture breed, age, weight, coat type, appearance notes, temperament, health issues, and vaccination status. Assign default groomers and vets for consistency and safety.
Unified search & quick IDs
Find any pet or customer by pet name, family name, phone number, or contact name. Use unique pet codes for fast front-desk check-in in busy shops.
Photo history that actually gets used
Keep a gallery of each pet's grooms to track transformation, coat condition, and preferred cut, so results stay consistent even when staff changes.
A schedule that matches your real workflow
Visual Kanban scheduling
See your day as it really runs: scheduled, checked-in, in-progress, ready for pickup, completed. Drag and drop pets between stages by groomer so everyone knows what's next.
Flexible appointment booking
Create appointments with multiple services, assign groomers, set durations, and add notes. Track confirmation, no-shows, and cancellations with clear states instead of mental bookkeeping.
Staff time blocking
Block lunch, meetings, and personal time so the system never books a haircut over someone's break again.
Structured service catalog
Build a full menu with pricing and durations, organized into categories like baths, haircuts, and specialty services. Give staff a clear playbook instead of improvising every quote.
Checkout that doesn't become its own job
Learn how groomers save 30+ minutes daily with integrated checkout systems, or discover why native Square integration matters for your grooming business.
Seamless Square integration
Connect Square via secure OAuth and run payments directly through Packyard. Orders, taxes, discounts, and payment records stay in sync-no double entry, no nightly reconciliation rituals.
Square Terminal support
Pair Square Terminals for in-person payments. Start a payment from Packyard, complete it on the terminal, and see payment status update in real time.
Smart order management
Generate orders from appointments with all services attached. Apply percentage or fixed discounts, calculate tax correctly, and keep a clean audit trail.
Cards on file and device management
Store payment methods securely via Square's tokenization for faster checkout and cancellation fee processing. Pair, test, and manage multiple terminals from one place, with sandbox vs production modes.
Waivers, vaccines, and compliance under control
Stay compliant with state requirements—read our guides for Oregon grooming licensing and Washington grooming licensing.
Digital agreements that actually get signed
Create reusable templates for waivers, policies, and terms. Send them via secure, expiring links and capture signatures from any device-no login required.
Signature tracking and history
Monitor status (pending, signed, expired, void) and keep compliant records for every agreement version as your policies evolve.
Vaccination tracking and requests
Record vaccine types, dates, and expiration for every pet. Trigger vaccination requests when records are missing or expired so you stay compliant without nagging.
Public upload portal and vet directory
Let customers upload vaccination documents directly to profiles through secure links. Maintain a vetted list of local veterinarians and assign each pet to their primary clinic for emergencies.
Communication that doesn't live on staff phones
Two-way SMS and email in one place
Message customers via SMS and branded email directly from Packyard. Every conversation is threaded by customer with full history and read status.
Automated reminder system
Set up reminders for booked, rescheduled, cancelled, waitlisted, and pickup-ready appointments. Layer on birthday and rebook nudges as you grow.
Customizable templates & multi-channel delivery
Edit copy once, keep it on-brand, and choose whether each reminder goes via email, SMS, or both. Preview with sample data before turning anything on.
Conversation management
Archive old threads, mark messages as read, and track send/deliver/fail status so nothing critical slips through the cracks.
See how your team and services really perform
Staff management and permissions
Add team members with clear roles and access levels. Control who can see reports, change settings, or manage sensitive data.
Availability and groomer routing
Define each groomer's working hours and preferred pet types or services. Route appointments to the right person automatically.
Appointment analytics and customer insights
Track workloads, appointment statuses, and visit frequency. See which customers and services drive your revenue and where the gaps are.
Payment reporting and audit trails
View itemized order history with discounts and payment records. Every change is timestamped so you can trace what happened and when.
Reliable, secure, and ready when you are
Bank-level security
Your data and your customers' data are encrypted and protected with the same security standards used by banks and financial institutions.
Built to grow with you
Whether you have one groomer or twenty, Packyard stays fast and reliable. No slowdowns, no crashes, even on your busiest days.
Works on any device
Manage schedules, check profiles, and review key metrics from desktop, tablet, or phone—wherever you actually run your business.
Easy sharing with clients
Send clients secure links to view documents and sign agreements. No logins or passwords required for them—just click and done.
See Packyard in your own workflow
Set up services, invite staff, and start running a real day of grooming inside Packyard in under an afternoon.
1. Connect your business
Add your locations, staff, and basic settings so Packyard matches your real-world setup.
2. Import customers and pets
Bring over existing customers, pets, and vaccination records so you're not starting from zero.
3. Turn on scheduling and payments
Start booking on the Kanban calendar, enable reminders, and connect Square to run a full day end-to-end.